OKYA · Legal ·
Refund Policy
This Policy covers paid products and licenses offered under the OKYA brand. Free features do not involve a purchase refund. Product details shown at checkout and mandatory consumer law take priority over any narrower statement here.
Before purchasing
Check the product description, term, device requirements, currency, network and final amount shown at checkout. Time-limited licenses expire at the stated end of their term; a new charge or renewal applies only if it is clearly disclosed and authorized.
Seven-day refund before activation
You may request a refund within 7 days of payment if the license has never been activated. After first activation, or after this period, change-of-mind requests normally fall outside our voluntary refund policy. Delivery of a key or downloading software is not, by itself, activation. Duplicate charges, incorrect delivery, verified non-delivery, unresolved material product defects remain unaffected.
When a refund may be available
We review requests where required by law or for duplicate charges, verified delivery failure, incorrect product delivery, or a material technical issue that prevents normal use and cannot be resolved reasonably.
Requests usually outside a voluntary refund
A change of mind after a valid statutory withdrawal period, unsupported devices, third-party rule changes or issues outside our reasonable control may not qualify for a voluntary refund. This does not affect a mandatory right to cancel, a remedy for non-conforming digital content or any other legal protection.
How to make a request
Contact support as soon as a problem arises. Include the order ID, purchase email if one was provided, relevant transaction reference and a short description. Never send a wallet private key, recovery phrase or password. We may ask for details needed to verify and resolve the issue.
Review and refund route
Contact [email protected] with proof of purchase and the license or transaction reference; never send passwords or private keys. We verify the payment date and activation record. Do not send a cryptocurrency address for a platform payment. For cryptocurrency orders, we will confirm the amount and a compatible refund address; the original blockchain transaction cannot be reversed. Timing and any lawful fees depend on the payment route.
Cryptocurrency payment errors
Blockchain transfers are usually not reversible. Sending the wrong asset, amount, network or address can prevent automatic matching or recovery. Contact support promptly with the transaction reference; we cannot promise recovery of funds sent outside the instructed payment route.
Contact
Send your order ID, purchase email, reason, and relevant evidence to [email protected].